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Privacy Policy

Educators Privacy Policy

Last Revised: February 2023.


Educators Credit Union, Educators Investment Services, and Educators Vehicle Solutions recognize the importance of the obligation we have in protecting your personal information.



We collect non-public personal information about you from the following sources:

  • Information we receive from you on applications and forms.
  • Information about your transactions with us, or our affiliates.
  • Information we receive from consumer reporting agencies.


The credit union will use personal information to provide products and services to you. This information will also be used to identify you when you contact the credit union. We may share the information we collect, as described above, with companies that may perform marketing services on our behalf, or with other financial institutions with whom we may have service agreements. Service providers have agreed in writing to keep all member information we provide confidential and are not allowed to share or sell this information. We only share information to the extent necessary to service your account or offer services to you. We may also disclose information about you under circumstances as permitted by law.


Our collection of personal information related to providing products and services to children under 13 is intended to follow the principles of the Children’s Online Privacy Protection Act (“COPPA”), a U.S. law designed to protect the online privacy of children under the age of 13.

We will obtain consent from a parent or legal guardian before asking for personal information, unless the request for information falls within an exception that would be permitted under COPPA.

We do not make personal information collected from children publicly available. We will not condition a child’s participation in any activity or service on the disclosure of more personal information than is reasonably necessary to participate in an activity or service.

Parents or legal guardians may contact us at (800)236-5898 or stop into any Educators Credit Union branch to review, update or delete any of their children’s personal information that we may have collected and to elect for us not to collect any additional personal information from their child.


The credit union will make every effort to ensure the accuracy of our records and the personal information you provide to us. If you have any questions regarding the accuracy of your personal information, please call the credit union. We will investigate your concerns and any inaccurate information will be promptly corrected. We require that you inform us of any changes in your personal information, such as a change of address.


All of our employees sign an oath of confidentiality. By doing so, they promise to protect your non-public personal information. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your non-public personal information.


This policy pertains to any information you provide through our website. As you use our online products, we collect information about your visits, but not about you personally. We use this information to monitor the performance of our online products. We will, however, collect personal information if you complete online applications or conduct online transactions. You should be informed that there are links on our website to other websites where this privacy policy does not apply.

Please Note: Educators does not sell or rent your name or other personal financial data, so our privacy policy does not require an “opt-out” form.

View the privacy policy (PDF)

If you wish to unsubscribe from our emails, you can do so here.

Educators Online Privacy Policy

Last Revised: December 7, 2021.

This Privacy Policy explains ECU.COM’s (“Educators Credit Union”) information‐gathering and online policy practices for our website:

ECU takes your privacy rights seriously and has posted this Online Privacy Policy to let our users know what information we collect, why we collect it and what we do with it. ECU’s goal is to collect and use only that information that is necessary to better understand you and provide you with better service.

Acceptance of These Terms
This Privacy Policy is incorporated into and is subject to the ECU Terms and Conditions for use of the ECU.COM. If you do not agree to the terms of this Privacy Policy or the Terms and Conditions for use of ECU.COM, please do not provide us with any information and do not use the site. Your continued use of the site in light of changes to this Privacy Policy will signify your acceptance of the changes for information gathered after the date of the change.

Does this Privacy Policy apply to you?
This privacy policy covers ECU’s information collection and use practices for anyone who uses the ECU.COM website.

ECU.COM also contains links to other websites and third parties.

Once you link to another website from the ECU.COM, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.

ECU automatically collects certain technical information about each visitor, including your IP address, the type of device, the type of browser you use to surf the Internet, your screen resolution, the URL you visited prior to arriving at ECU.COM, and your computer’s operating system, without you doing anything at all. Your IP address tells us both your Internet Service Provider (ISP) and the general geographic location from which you are connecting. We may also use your IP address to track the date and time you accessed the site, how long you stayed on the site, and what pages you visited. This information is used internally by ECU to help us achieve the best user web experience for our members, including proper formatting for our web pages.

To better serve you, we use ‘cookies’ to enhance or customize your visit to this site. Cookies are simple text files stored on your web browser. These files provide a way to distinguish among visitors to this site. Cookies created on the device you use to access this website do not contain personal information and do not compromise your privacy or security. We use the cookie feature to store a randomly generated identifying tag on the device you use to access this site. The use of cookies is a standard practice among Internet websites. The software and hardware you use to access the site allows you to refuse the cookie or delete the cookie file at any time. Refusing or deleting a cookie may, however, limit your ability to take advantage of some features of this

ECU reserves the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy at any time to comply with any applicable state or federal regulations, to utilize new technologies, or to improve your ECU experience, so please check back periodically to review our Privacy Policy. If ECU changes any portion of this Privacy Policy, the change will be posted in this document so that you will always know what information we gather, how we might use that information, and to whom we will
disclose it. ECU will not change the use and dissemination practices related to information obtained under a prior version of this Privacy Policy without your prior consent. Please be sure to check this page periodically for changes. This Privacy Policy was last changed and posted on our site on December 7, 2021.

Educators Texting Policy

Last Revised: August 4, 2023.

(Account-related messages only)

By providing us with your mobile number and opting-in, you give Educators Credit Union permission to send you account-related text messages, like payment reminders and notifications in conjunction with the services you have requested.

  • Number of messages will vary by account.
  • Message and data rates may apply.
  • To opt-out, text STOP to any text message we send you. An opt-out confirmation message will be sent back to you.
  • To request support, text HELP to any text message we send you or contact us at
  • If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.
  • Wireless carriers are not liable for undelivered or delayed messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.